Start leveraging our services to help streamline your business today!. Let us take the reigns of your IT functions so you can focus on managing and growing your business.
Our Services Include:
Tier 1/2/3 Support for your on or off premise Hardware and Software
Web Development and Hosting Services
Mobile Device Management and Development
Document Management
Automation and Reengineering Services
Reporting and Analytics
Tier 1
Assistance in handling simple problems or generic 'how to' questions. All these queries are addressed by a Tier 1 technician. Most Tier 1 issues are generic or FAQS, which are answered either through the knowledge base of support system or in other forms.
Tier 2
Tier 2 comes into play when the Tier 1 technician is unable to solve the query within the set resolution time frames. This escalation may arise out of the product/device, which may be technically complex therefore requiring the intervention at Tier 2. The nature of Tier 2 queries may range from advanced features, product bugs or failures. The task here is to diagnose and resolve issues related to these applications.
Tier 3
The Tier-3 support acts as a support team on behalf of the technology creator. The aim is to find a solution from the technology creator as the nature of problem is complex and needs design level interaction like developing a new patch and release it.
By covering process-driven strategy and design as well as integration-driven interoperability and automation, we deliver the expertise to seamlessly integrate process transformation with your business to make continuous process improvement a reality.
In today’s competitive environment, knowing how to strategically leverage data differentiates average from superior businesses. Think Differently’s data-driven approach to reporting and analytics helps our clients achieve exceptional results—leaving nothing on the table.
Think Differently helps you uncover the actionable opportunities that are embedded in your data to improve your businesses performance. We do this in two ways: through rigorous, forward-looking data analytics and detailed, timely performance reporting.
You can reach us by contacting out head of sales at azeines@thinkdifferentlyllc.com